Position objective:
- The focus is on leading the account operation team, ensuring technical processes, systems, and data are executed accurately and compliantly. The job requires meticulousness, patience, and a preference for working with numbers, systems, and repetitive processes.
Position responsibilities:
1/ Team leadership & management
- Lead and manage the AE team, setting performance goals, and overseeing the daily workflow of team members.
- Train, mentor, and develop team members' professional skills, ensuring high work quality.
- Optimize internal workflow processes to enable the team to work more efficiently.
2/ Account operations & data insight
- Handle client account activation requests, ensuring timely and accurate completion.
- Directly monitor and ensure the team strictly adheres to operating procedures and the company's data quality/compliance standards.
- Closely monitor and analyze client spending trends and performance data to identify growth opportunities.
- Compile and analyze customer data to prepare periodic reports.
- Maintain and update client records to ensure data accuracy, completeness, and standardization within the CRM/OA system.
- Provide timely data insights to the Sales team and relevant stakeholders to support strategy and drive the usage and spending growth of advertising accounts.
3/ Payment & client support
- Assist clients in using advertising accounts and address any issues during the process.
- Assist clients with the invoice issuance process, ensuring compliance, and handling issues related to international payment procedures.
- Proactively monitor, reconcile, and resolve discrepancies related to payments, invoices, and client-related financial matters.
