Air Cargo Sales & Reservation Team Leader

Địa điểm

Đà Nẵng

Tầng 11, tòa nhà Summit, 350 Nguyễn Văn Linh, Thạc Gián, Thanh Khê, Đà Nẵng

Ngày cập nhật
03/02/2026
Ngành nghề
Bán hàng / Kinh doanh, Vận chuyển / Giao nhận / Kho vận, Hàng không
Hình thức
Nhân viên chính thức
Cấp bậc
Trưởng nhóm / Giám sát

Phúc lợi

[DAD] AIR CARGO SALES & RESERVATION TEAM LEADER
(This position will work for Air Cargo sector- GSA/GSSA Service)

Working location: 11th Floor, Summit Building, 350 Nguyen Van Linh, Thac Gian, Thanh Khe, Da Nang, Vietnam.

JOB DESCRIPTION

Key Responsibilities: Revenue Growth and Air Cargo Customer Management

1. Sales & Business Development

Proactively conduct sales activities (both outdoor and indoor) to agents for cargo to fill up flights.
Execute sales visits to develop and strengthen cooperative relationships with customers.
Market Analysis: Identify and analyze target markets and potential clients within the specified area to achieve committed load factor, Revenue, and Profit targets.
Negotiate and handle the draft contract with customers.

2. Customer Relationship & Service Quality Management

Manage the entire customer lifecycle (current and new customers), providing service information, rates, space availability, and flight schedules.
Maintain strong relationships with Key Accounts and professionally handle disputes and escalations.
Address service issues, provide updates, and support customer requirements.
Monitor credit terms and accounts receivable status.

3. Operations & Internal Coordination

Manage allocation and flight load to maximize Revenue & Profit.
Follow up and coordinate closely with other departments and customers to comply with the regulations of the Airline principal.
Assign tasks and manage the quality of reservations and customer service.

4. Reporting & Strategy

Communicate developments, trends, and opportunities in the market to management.
Provide strategic recommendations for the Sales strategy.
Complete sales activity reports and performance reports as assigned by the Cargo Supervisor.

Having 2-3 years of Air Cargo Sales experience at Airlines, co-loader or forwarder companies (air freight sales of forwarders or sales for airlines).
Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
Fluent in English (4 skills) and Vietnamese
Good in Microsoft Office Suite (Word, Excel, Outlook) and data analysis.
Be willing to work overtime and follow the airline's work schedule.
Strong communication and customer focus.
Ability to work independently and as part of a team.
Positive attitude and a willingness to learn.