Country Head (Recruitment Agency)

Location: Vietnam (Ho Chi Minh / Hanoi – flexible)
Reporting To: CEO / Regional Managing Director
Employment Type: Full-time

Job Summary

We are seeking a highly strategic and hands-on Country Head – Vietnam to lead and scale our Vietnam business. This role will be responsible for the full country P&L, driving business growth through recruitment delivery, sales development, client management, operations, and compliance. The ideal candidate must be a Vietnamese national with strong recruitment industry experience and proven leadership in building teams, expanding market presence, and managing end-to-end business operations. This role requires strong commercial acumen, operational discipline, and the ability to represent the company confidently in the Vietnam market.

Key Responsibilities

1. Business Strategy & Market Expansion

• Develop and execute the Vietnam market entry and growth strategy aligned with regional business objectives.
• Identify high-potential industries, clients, and partnership opportunities to expand business presence.
• Build and implement a scalable operating model for recruitment delivery and client servicing.
• Analyze market trends, competitor landscape, and pricing strategies to ensure competitiveness.

2. Sales & Business Development

• Lead all sales initiatives including lead generation, pitching, proposal development, and contract negotiations.
• Build and maintain a strong sales pipeline to achieve monthly and annual revenue targets.
• Drive account growth through upselling and cross-selling recruitment, contract staffing, and workforce solutions.
• Represent the company at networking events, industry forums, and client meetings.

3. Recruitment Delivery & Talent Acquisition Operations

• Oversee end-to-end recruitment operations including sourcing, screening, interview coordination, offer management, and onboarding.
• Ensure delivery excellence and turnaround time performance for permanent and contract hiring.
• Build and manage a high-performing recruitment team to meet client SLAs and KPIs.
• Develop sourcing strategies for local and niche talent segments, including multilingual and specialized hires.

4. Client Management & Service Excellence

• Act as the key point of contact for strategic clients and ensure strong stakeholder relationships.
• Ensure client satisfaction through high-quality delivery, proactive communication, and issue resolution.
• Manage service performance reviews and ensure retention and renewal of key accounts.
• Maintain strong governance and reporting practices for all client engagements.

5. Country Operations & Team Leadership

• Lead overall country operations including staffing, budgeting, internal processes, and workflow optimization.
• Build and manage local teams across recruitment, sales, operations, and support functions.
• Drive performance culture, coaching, and training initiatives to ensure team development.
• Establish strong internal reporting structure and ensure alignment with HQ standards.

6. Compliance, Legal & Regulatory Oversight

• Ensure all Vietnam operations comply with local labor laws, tax regulations, employment standards, and licensing requirements.
• Work closely with legal, finance, and HR partners to ensure proper contracts, employment documentation, and regulatory adherence.
• Manage risk assessment related to employment practices, payroll, and contract staffing operations.
• Ensure ethical recruitment practices and data privacy compliance.

7. Financial Management & Invoicing Oversight

• Own the Vietnam P&L, revenue targets, cost management, and profitability performance.
• Oversee billing and invoicing processes to ensure accuracy and timely collection.
• Ensure strong financial controls, forecasting, and reporting to regional leadership.
• Monitor operational costs and drive efficiency improvements.

Key Deliverables / Success Metrics

• Revenue growth and profitability achievement for Vietnam market.
• Strong recruitment delivery performance (SLA, fill rate, TAT, retention).
• Expansion of client base and strategic partnerships.
• Strong compliance record with no legal/regulatory breaches.
• High-performing team with low attrition and strong productivity.
• Timely invoicing and healthy cash collection cycle.