Customer Service (E-Commerce)

Địa điểm

Hồ Chí Minh

Tòa Nhà SFC, 9 Đường Đinh Tiên Hoàng, Đa Kao, Quận 1, Thành phố Hồ Chí Minh

Ngày cập nhật
02/01/2026
Ngành nghề
Bán hàng / Kinh doanh, Thương mại điện tử, Dịch vụ khách hàng
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
28/02/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Nghỉ phép năm

Mô tả Công việc

About the Company

AIRR Labs is a fast-growing E-commerce & Social Commerce enabler in Southeast Asia, helping brands accelerate growth across platforms such as Shopee, Lazada, and TikTok. We provide end-to-end solutions covering brand strategy, store operations, performance marketing, creative content, and social commerce execution.

At AIRR Labs, we work closely with brands to build sustainable online businesses through data-driven strategies, strong execution, and deep platform expertise—empowering brands to connect with consumers in more meaningful and effective ways.

About the Role

With a customer experience–first mindset, the Customer Service team plays a key role in delivering a smooth and delightful online shopping experience. This position focuses entirely on handling customer inquiries, complaints, and post-purchase support across e-commerce platforms. You will act as the main point of contact between customers and internal teams to ensure issues are resolved promptly, professionally, and effectively.

Responsibilities

Manage customer interactions via chat and messaging tools across e-commerce platforms (Shopee, Lazada and TikTok).
Respond promptly to customer inquiries related to products, orders, delivery status, promotions, returns, and refunds.
Handle customer complaints and issues professionally, providing appropriate solutions and alternatives within agreed service timelines.
Regularly check order and delivery status in the system to provide accurate and up-to-date information to customers.
Receive, track, and process return and refund requests by coordinating with relevant internal teams to inspect product conditions and complete requests accordingly.
Collaborate closely with E-commerce / Brand / Operations teams to gain in-depth product and policy knowledge for accurate customer support.
Follow up with customers to ensure issues are fully resolved and customer satisfaction is achieved.

Yêu Cầu Công Việc

Qualifications

Bachelor/College’s degree preferred; fresh graduates are welcome.
Able to communicate clearly, politely, and professionally with customers.
Customer-oriented mindset with strong problem-solving skills and attention to detail.
Ability to handle multiple customer inquiries simultaneously in a fast-paced environment.
Familiar with e-commerce platforms such as Shopee, Lazada, TikTok Shop, or similar platforms is a plus.
Able to work collaboratively with internal teams to resolve customer issues effectively.
Patient, responsible, and capable of handling complaints in a calm and professional manner.

Thông tin khác

Bằng cấp: Cao đẳng
Giới tính: Không yêu cầu
Độ tuổi: 21 - 27 tuổi

CÔNG TY TNHH AIRR LABS (VIỆT NAM)

Địa điểm Tầng 4, Tòa nhà SFC, Số 9 Đinh Tiên Hoàng, Phường Sài Gòn, TP Hồ Chí Minh, Việt Nam

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: https://www.airrlabs.com/

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Giới thiệu về công ty

AIRR Labs is a fast-growing E-commerce & Social Commerce company building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across an online customer journey. 

We are looking for young, curious, and highly motivated individuals who can seize exciting market opportunities and turn them into impactful brand strategies and execution. AIRR Labs is inviting people who have: