Customer Service Executive (HANOI)

Địa điểm

Hà Nội

Ngày cập nhật
21/04/2026
Ngành nghề
Dịch vụ khách hàng, Bất động sản, Nhà hàng / Khách sạn
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
01/06/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Đồng phục
Công tác phí
Nghỉ phép năm

Mô tả Công việc

RESPONSIBILITY

• Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.

• Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company’s specified timeframes or as committed to customers.

• Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.

• Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.

• Support the development of customer service policies and procedures to enhance service quality and operational efficiency.

• Ensure strict compliance with customer service protocols and company regulations.

• Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.

• Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.

• Perform other duties as assigned by the supervisor.

• Maintain accurate records of customer interactions using CRM systems and update information in Yardi

Yêu Cầu Công Việc

POSITION REQUIREMENTS

1. Degree/Certificate Requirements

Academic level: College and above
Major: Real Estate, Business, Hotel Management or its equivalent.
English: English/ Chinese/ Japanese / Korean
Computer: Proficient in the use of office software and CRM
Other requirements (if any): Experience working in a corporate customer service position is preferred

2. Required Experience/Knowledge

Expertise: Have experience in CS of Business Park, industrial and office spaces will be preferred.
Experience: Minimum 1 year experience in leasing and CS of real estate.

3. Requirements for qualities, personality/skills, abilities

Skill: Team player who possesses good communication, negotiation and interpersonal skills.
Ability
- Capture work quickly, manage, organize and implement scientific and optimal work.
- Self-motivated, organized, and attentive to detail, with the ability to multitask and consistently meet deadlines
- Sensitivity, initiative and high sense of responsibility at work.
- Inspiring and positive thinking.
- Withstand high work pressure.
Personality/Attitude
- Professional, flexible.
- Honest, fair, objective and progressive.
Other
- Good appearance, agile, making a good impression.
- Good health.
- Having relationship with the government bodies is an advantage

Thông tin khác

Bằng cấp: Cao đẳng

CÔNG TY TNHH QUẢN LÝ CÔNG NGHIỆP BOUSTEAD & KTG

Địa điểm Tầng 6 - Toà nhà Sông Đà, 14B Kỳ Đồng, Phường 9, Quận 3, Tp.Hồ Chí Minh

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website:

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Giới thiệu về công ty

KTG Industrial, a subsidiary of KTG Group, is a leading industrial real estate provider in Vietnam. We specialize in leasing factories, warehouses and constructing customized buildings as per client requirements. Our warehouse and factory systems are located in key economic regions in Vietnam with easy access to transportation links. In 2020, we are proud to have formed a joint management partnership, BKIM (Boustead & KTG Industrial ), with Boustead Projects, which enables us to offer the highest quality services.

We offer a range of benefits such as a laptop, personal health insurance with anually health-check, and performance bonuses, as well as clear career orientation and development plans. BKIM provides employees with a comfortable and productive environment, with free coffee, tea, and snacks for daily breaks. The company invests in their employees' growth and development, by budget for individual training, and organizes yearly company trips, or team-building activities, and year-end parties.

Joining BKIM means becoming part of a talented, friendly, and vibrant team who make coming to work a joy. The company is committed to maintaining a positive work-life balance and encourages professional growth, ensuring that employees have ample opportunity to learn and develop. With a focus on innovation and collaboration, BKIM provides a unique and supportive environment in which employees can thrive.