Customer services

Địa điểm

Hồ Chí Minh

Ngày cập nhật
06/03/2026
Ngành nghề
Xây dựng, Bán hàng / Kinh doanh, Dịch vụ khách hàng
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
15/04/2026

Phúc lợi

Chế độ bảo hiểm
Đào tạo
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Phụ cấp
Nghỉ phép năm
Tăng lương
Laptop
Đồng phục
Công tác phí

Mô tả Công việc

Job Purpose & Scope

The Customer Service Manager is to ensure a customer will receive a quality of products on time. He/ She led and motivate a team of staff to ensure they’re giving the best customer service possible. And, be expected to know the company’s products and policies and be able to communicate to the customer and staff. The challenging of this position is to achieve the customer’s commitment and satisfaction.

Key Result Areas

Managing and supporting customer service staff to achieve the individual and business goal
Ensure the customer’s order are followed the Contact Agreement and processed effectivel
Maintain the relationship with customer, and ensure that all confirmed orders are processed, delivered effectively and satisfies
Service level & response time
Sales Order process accuracy

Key Responsibilities & Job Content

Managing and supporting customer service staff to achieve the individual and business goal
Ensure the customer’s order are followed the Contact Agreement and processed effectively
Review an accuracy of sales order entering to the system, such as price, payment terms, and other conditions, etc.
Ensure that all information updating to the customers are corrected and making the customer understand
Ensuring all customer complaints and problems are solved in the right way, right time and satisfied
Monitoring and ensuring availability of products stock for both domestic and export customer is ready for shipment
Ensuring the customer's orders are delivered completely, then keeping all related documents in file
Maintain the relationship with customer, and ensure that all confirmed orders are processed, delivered effectively and satisfies
Coordination with Warehouse, Logistics, Production Planner, QA and Production department to achieve the customer's requirement and on time delivery
Capable for Export Quotation preparation.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Continue to develop and retain high quality employees and reward based on values.
Encourage learning organization within own department to secure continuous improvement while maintaining the respect for staff relation.
Developing customer service procedures, policies and standards
Meeting with other managers to discuss possible improvements to customer service
Fully contribution on special or assignment time to time from directed superior

Yêu Cầu Công Việc

Bachelor’s degree or higher in Marketing or Business Administration or other related fields.
3+ years’ experience in Customer Service or Sales & Marketing, the technical specification in insulation or related industry will be an advantage
Ability to work independently with minimum supervision.
Skill in computer usage.
Ability to work in a teamwork scenario
Skill in problem solving and decision making
Written and spoken English Language to a business level

Thông tin khác

Bằng cấp: Đại học

CÔNG TY TNHH ROCK WOOL KHẢI HOÀN

Địa điểm Lô C4, đường số 2, KCN Hải Sơn, ấp Bình Tiền 2, Xã Đức Hòa, Tỉnh Tây Ninh, Việt Nam

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: https://www.rockwool.com/group/

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Giới thiệu về công ty

The ROCKWOOL Group is world leader in stone wool solutions covering building insulation, industrial and technical insulation for process industry, marine and offshore, customised solutions for industrial applications, wall and facade systems, acoustic ceilings, horticultural substrate solutions, engineered fibres solutions, noise and vibration control. Our product portfolio is well placed to tackle many of today’s biggest sustainability and development challenges. From energy consumption to noise pollution, water scarcity to flooding, our solutions help our customers address many of the big issues of modern living. At ROCKWOOL Vietnam, we are committed to delivering high-quality insulation products while fostering a safe, inclusive, and growth-oriented workplace.

Thông điệp từ Công ty

At the pinnacle of ROCKWOOL’s strategy is our corporate Purpose: to release the natural power of stone to enrich modern living. This reflects our Purpose’s unifying nature, conveying that stone is our core raw material and the bedrock on which our business is based.