Data Analyst - Customer (English speaking required)

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

Ngày cập nhật
09/03/2026
Ngành nghề
Ngân hàng, Tài chính / Đầu tư
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
10/04/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Chế độ thưởng
Laptop
Nghỉ phép năm

Mô tả Công việc

The Data Analyst in the Customer Department plays a critical role in transforming raw data into actionable insights that enhance customer experience, improve key customer metrics, and support strategic decision-making across the organization. This position requires strong analytical skills, high data sensitivity, technical capability, and cross-functional communication.

Responsibilities

Data Analysis & Reporting

Collect, extract, and process data from multiple internal sources using tools such as SQL, Python, and other data pipelines.
Build, automate, and maintain dashboards to monitor key Customer metrics (Retention, CSAT, FCR, SLA, Ticket Volume, Churn risk, etc.).
Monitor daily/real-time data to detect anomalies and proactively raise alerts when issues arise.
Conduct deep-dive analyses to identify root causes and provide data-driven recommendations for Operations, Product, Risk, and other teams.

Forecasting & Data Modeling

Develop forecasting models for ticket volume, churn, and customer lifecycle trends.
Formulate hypotheses based on observed data patterns and validate them using statistical methods.
Support business initiatives with insights, data simulations, and scenario modeling.

Cross-functional Collaboration

Work closely with Product, Marketing and other teams to help them understand data and its implications for decision-making.
Translate complex datasets into clear, simple, and visually compelling insights that stakeholders can easily understand.
Participate in customer experience improvement initiatives and process optimization projects driven by data.

Yêu Cầu Công Việc

Qualifications

1–3 years of experience as a Data Analyst, BI Analyst, Customer Analyst, or related role.
Experience in fintech, banking, or digital product environments is a strong advantage.
Proficient in SQL and Python with experience writing and optimizing complex code.
Hands-on experience with data visualization tools such as Power BI, Looker Studio, Tableau, Mode or Metabase.
Good understanding of statistics, forecasting methods, cohort analysis, and customer analytics.
Strong attention to detail with high sensitivity to numbers and data patterns.
Excellent analytical thinking and problem-solving skills; able to propose solutions grounded in data.
Effective cross-functional communication; able to explain data and analytical findings to non-technical audiences.
Proactive, structured, detail-oriented, and able to work independently.
Strong English communication skills (both written and verbal) to collaborate effectively with cross-functional teams and stakeholders.

Thông tin khác

Bằng cấp: Đại học

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM

Địa điểm Tầng 5, Tòa nhà HM Town, số 412, đường Nguyễn Thị Minh Khai, Phường 05, Quận 3, Thành phố Hồ Chí Minh

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Công ty đa quốc gia
Website: https://www.kredivo.com/vn/

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Giới thiệu về công ty

FinAccel - Kredivo is the leading digital credit platform from Indonesia that provides customers with instant credit financing for e-commerce and offline purchases, based on real-time decisioning. Kredivo users can buy now and pay later with one of the lowest interest rates or get personal loans with no income proof required. Kredivo has 5 years experience in serving nearly 4 million customers in SEA.

Kredivo is operated by FinAccel, a Singapore-based fintech company backed by top investors such as Mirae Asset, Naver, Square Peg Capital, MDI Ventures, and Jungle Ventures, among others.

Our expansion in Vietnam was covered in more than 50 local and international media. For more information, please visit:

Forbes: https://bit.ly/3BVe7gz

Vietnamnews: https://bit.ly/3BU8bEe

Nhipcaudautu: https://bit.ly/3DVzEHI

We offer competitive salaries and a terrific benefits package for all our team members & we are looking for young, talented and energetic members to join us.