About the Company:
AIRR Labs is a fast-growing E-commerce & Social Commerce enabler in Southeast Asia, helping brands accelerate growth across platforms such as Shopee, Lazada, and TikTok. We provide end-to-end solutions covering brand strategy, store operations, performance marketing, creative content, and social commerce execution.
At AIRR Labs, we work closely with brands to build sustainable online businesses through data-driven strategies, strong execution, and deep platform expertise—empowering brands to connect with consumers in more meaningful and effective ways.
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About the Role
As a Ecommerce Operations Associate, you will play a key role in driving the day-to-day commercial performance and operational excellence of brand stores across e-commerce platforms.
This role will handle store operations, campaign execution and support the Digital Brand Manager in driving growth, optimizing performance, and ensuring strong cross-functional alignment.
You are expected to think commercially, execute at a high standard, and proactively identify opportunities to improve store performance and operational efficiency.
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Requirements:
Store Operations & Merchandising Excellence
- Own end-to-end store operations and merchandising for assigned brands across Shopee, Lazada, and TikTok.
- Lead optimization of product listings, content, visuals, pricing, promotions, and assortment to drive conversion and sales growth.
- Ensure best-in-class store hygiene, content freshness, and consistency in line with brand and platform guidelines.
Campaign Execution & Commercial Support
- Support the Digital Brand Manager in planning and executing platform campaigns, promotions, and key commercial initiatives.
- Ensure campaign readiness across content, pricing, inventory, and operations to maximize performance and ROI.
- Monitor campaign results, analyze performance gaps, and propose optimization actions.
Performance Monitoring & Analysis
- Track store KPIs including traffic, conversion rate, sales, and operational metrics.
- Analyze performance trends to identify growth opportunities, risks, and improvement areas.
- Translate data insights into clear recommendations and actionable execution plans.
