IT Helpdesk Leader

Địa điểm

Hồ Chí Minh

Ngày cập nhật
13/02/2026
Ngành nghề
CNTT - Phần mềm, CNTT - Phần cứng / Mạng
Hình thức
Nhân viên chính thức
Cấp bậc
Trưởng nhóm / Giám sát

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
31/03/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Chế độ thưởng
Laptop
Phụ cấp
Công tác phí
Nghỉ phép năm

Mô tả Công việc

ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

IT Helpdesk Leader is responsible for leading the IT Helpdesk team, ensuring the company’s IT systems operate smoothly and securely. The role involves managing support operations, overseeing IT infrastructure, coordinating internal IT services, and supporting business operations, including Google Workspace administration.

Lead and manage the IT Helpdesk team, assign tasks, and monitor performance.
Receive, prioritize, track, and ensure timely resolution of technical support requests from departments.
Troubleshoot and provide advanced support for hardware (computers, printers, scanners) and network (LAN/WAN) issues.
Oversee installation, configuration, and upgrade of software and systems.
Ensure effective use, operation, and availability of IT equipment across the company.
Plan and perform periodic maintenance of IT systems and devices.
Manage, administer, and optimize Google Workspace services.
Supervise IT onboarding (equipment preparation, account setup, user guidance) and offboarding (equipment and account recovery) processes.
Coordinate IT equipment procurement, inventory management, vendor support, and repair activities.
Develop and improve IT support processes, documentation, and internal guidelines.
Report IT operations, issues, and improvement plans to management; collaborate with stakeholders to enhance IT systems.

Yêu Cầu Công Việc

Graduated from College/University in Information Technology.
Computer Networks, System Administration, Computer Science, or equivalent.
Able to read technical English documents (TOEIC 500+ or equivalent).
Minimum 3-5 years of experience in IT Helpdesk or IT Support.
At least 1 year of experience in a team lead, senior, or equivalent role is preferred.
Strong knowledge of computer hardware and peripherals (printers, scanners, etc.).
Proficient in Windows OS (client and basic server knowledge).
Solid understanding of network devices (Router, Switch).
Ability to lead, coach, and support team members.
Strong communication, problem-solving, and coordination skills.
Proactive mindset, high sense of responsibility, and good time management.
Preferably holds CCNA, MCSA, or equivalent certifications.
Linux OS knowledge is a plus.

Thông tin khác

Bằng cấp: Cao đẳng

UrBox - Công ty Cổ phần Tiếp Thị Số Tô Quà

Địa điểm Tầng 4 - Tòa nhà GP Invest - 170 Đê La Thành

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Cổ phần
Website: https://urbox.vn/

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Giới thiệu về công ty

Founded in 2015, UrBox is an API Gifting platform that helps brands integrate their loyalty & rewards programs with multiple gift suppliers/merchants through API connection.

Receivers can get digital gifts instantaneously on their phones to redeem at offline & online stores. UrBox automates the entire gifting experience for both Brands, gift suppliers/merchants & customers.

Our API integration connects businesses with an ever-growing network of national and international gift suppliers/merchants. We also connect Brand with customers through multiple digital channels, they receive the gift instantly and store it on their app.

In the local market, UrBox is the only digital gifting platform working as a SAAS model, providing API to automate connecting brands with gift suppliers/merchants. Base on that we have 2 main business lines: