IT Support Executive

Địa điểm

Hà Nội

Ngày cập nhật
04/06/2026
Ngành nghề
CNTT - Phần mềm, CNTT - Phần cứng / Mạng
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
30/06/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Công tác phí
Nghỉ phép năm

Mô tả Công việc

1. Apple Ecosystem & Endpoint Management (Mac & iOS)

Act as the primary technical support for all Windows/Apple hardware, including MacBooks, iPads, and iMacs used by teachers and students.
Deploy, configure, and manage Apple devices at scale using Mobile Device Management (MDM) tools, specifically Jamf School.
Troubleshoot macOS/iOS software issues, application crashes, and hardware connectivity.

2. Campus Security & Infrastructure Systems (CCTV & Access Control)

Monitor, maintain, and troubleshoot the school’s CCTV surveillance system (IP Cameras, NVR/VMS platforms).
Manage the Access Control system (magnetic locks, RFID cards, biometrics) for campus gates, buildings, and classrooms.
Issue, program, and revoke access badges for staƯ, students, and visitors, ensuring strict alignment with campus security protocols.
Coordinate with external vendors for system upgrades, hardware replacements, or complex repairs.

3. Academic Cloud Systems & Administration

Administer and provide user support for Academic Cloud Platforms and Learning Management Systems (LMS) such as Google Workspace for Education, Microsoft 365, ManageBac, Seesaw, or Toddle.
Manage user accounts, email groups, permissions, and cloud storage allocations in compliance with data privacy policies.

4. General Technical Support & Customer Service

Respond to helpdesk tickets, emails, and walk-ins in a timely, professional, and friendly manner.
Troubleshoot classroom AV technologies (Smart Boards, Projectors, Apple TVs, sound systems) to ensure zero disruption to learning.
Support basic network connectivity issues (Wi-Fi access, LAN ports, IP phone configuration) and printer/copier setups.
Document technical procedures, create "How-To" guides for end-users, and maintain an accurate IT asset inventory.

Yêu Cầu Công Việc

1. Education & Experience

- Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related field.

- Minimum 2 - 3 years of experience in an IT Helpdesk or Technical Support role.

- Prior experience working in an International School or a multi-national corporate environment is highly preferred.

2. Technical Skills (Must-Have)

- Strong expertise in macOS and iOS troubleshooting.

- Experience with MDM solutions (e.g., Jamf School, Apple School Manager, or Microsoft Intune).

- Hands-on experience in managing and troubleshooting IP CCTV systems and Access Control software/hardware.

- Familiarity with Cloud Admin Centers (Google Workspace Admin, M365 Admin Center).

3. Soft Skills & Language

- English Proficiency: Good verbal and written English communication skills (capable of explaining technical solutions to non-technical foreign teachers).

- Strong customer-service mindset: Patient, empathetic, and solution-oriented.

- Excellent problem-solving skills and ability to work under pressure during peak school hours.

Safeguarding Statement:

Uppingham Hung Yen is fundamentally committed to safeguarding the children in our care and their welfare is our top priority. All adults in the school community are expected to follow its Safeguarding procedures and are required to undertake safeguarding checks. Staff will hold a clean enhanced Disclosure and Barring Services check or police check with no question regarding suitability to work with children.

Thông tin khác

Bằng cấp: Cao đẳng

CÔNG TY CỔ PHẦN UPPINGHAM SCHOOL VIỆT NAM - HƯNG YÊN

Địa điểm Khu văn phòng điều hành, Khu đô thị thương mại và du lịch Văn Giang, Xã Phụng Công

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Cổ phần
Website: https://uppinghamhungyen.edu.vn/

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Giới thiệu về công ty

Uppingham School, founded in 1584, is a leading co-educational independent boarding school in the UK with a history of nearly 500 years. In academic year 2026-2027, Uppingham will open a campus in Hung Yen in conjunction with our partners Viet Capital Education. This milestone marks the first expansion of the Uppingham brand into Asia, setting a new benchmark for world-class holistic education in Vietnam. Uppingham Hung Yen, situated on an already constructed 4.7 hectares (ha) site in Ecopark and with all the facilities one would expect from a world-class school, will be the second premium international school for Uppingham.

Only 25 minutes’ drive from downtown Hanoi, Uppingham Hung Yen is part of the Ecopark development, a 500-ha luxury environment combining urban living with natural surroundings providing a healthy and green lifestyle in contact with nature. Since the construction commencement in 2019, Ecopark has since become a vibrant urban area with nearly 20,000 residents, promising to reach 110,000 residents in 2030

Thông điệp từ Công ty

Welcome from the Headmistress

I am thrilled that you are considering the opportunity to join our school community at Uppingham Hung Yen.

Uppingham School provides a world-class education, grounded in a distinguished history of excellence. For over 450 years, it has been one of the UK’s most celebrated boarding and day schools, consistently ranked amongst the country’s finest.

This is a particularly inspiring time to become part of our story, as we carry this legacy forward, we look ahead to welcoming our first pupils in August 2026. As the second international school in the Uppingham family, our connection runs deep, shared not only in name but in our fundamental character, educational philosophy and aspirations for every child.

As the information in this pack will show, we have the highest ambitions for our school. We are committed to creating an exceptional, holistic learning environment for the young people of Hanoi and we fully recognise the significance and privilege of this responsibility.

We are seeking outstanding teachers to help shape this vision. If you feel inspired by our mission and believe you can have an impact as a founding staff member, we would be very glad to receive your application.

Kirsty Lowery

Headmistress