Ensure high-quality, dedicated customer service support for assigned key accounts, particularly in large projects and in the perishable and fresh goods sectors. Act as a key communication bridge between clients and internal departments to solve issues and optimize service performance.
为指定的大客户，特别是大型项目、易腐货与生鲜类行业，提供高质量的专属客户服务支持。作为客户与公司 内部各部门之间的桥梁，及时解决问题并优化服务表现
1. Account Management / 客户管理
Serve as the main point of contact for assigned key accounts.作为指定大客户的主要联系人；作为指定大客户的主要联系人；
Understand clients’ specific service processes and requirements. 熟悉客户的服务流程及个性化需求；
Handle inquiries, complaints, and requests in a timely and professional manner.及时、专业地处理客户的咨询、投诉与服务请求。
Prepare the corresponding contract templates based on customer service requirements; manage various customer-related matters such as creating monthly billing accounts, updating account records/ledgers, and managing customer payments.根据客户需求服务来准备对应的合同模版，各种客户管理如创月结账号，更新台账，客户支付管理
2. Operation Follow-up / 运营跟进
Track delivery status, process orders, plan shipments, prepare quotations, and provide shipping solutions for customers. 跟踪配送状态、订单处理、发货计划，报价，提供发货方案给客户
Coordinate with internal teams such as warehouse, operations, IT, and finance. 与仓库、运营、IT、财务等内部团队协调合作；
Detect and prevent operational risks in advance. 预判并防范潜在的运营风险。
3. Reporting & Analysis / 报表与分析
Regularly compile service performance reports (weekly shipping revenue reports, container utilization reports, and daily work reports).定期汇总服务表现报告（发货收入周报、柜子使用率报告、工作日报）；
Analyze root causes of issues and recommend solutions.分析问题根源，提出优化建议。
4. SLACompliance / 服务水平管理
Ensure all services meet contractual SLA commitments.确保所有服务符合合同约定的SLA标准；
Support continuous improvement of service quality and processes. 支持服务质量及流程的持续改进。
5. Customer Engagement / 客户关系维护
Attend regular service reviews and business meetings with clients.参加定期客户会议与服务评估；
Support project launches and new service rollouts.协助项目上线及新服务的推行。
6. Supplier Payment & Management供应商支付
Request quotations and negotiate prices with suppliers based on the supplier list provided by the Administration Department or from personal supplier resources. 根据综合部提供的供应商清单或者自己的供应商资源来询价，谈价
Communicate and coordinate with suppliers to design the best solutions for clients. 跟供应商沟通，对接，设计最好的方案提供给客户
Follow up on invoices/bills and arrange payments to suppliers in a timely manner.跟进账单，安排时间支付给供应商
