OPERATION LEAD

The Operation Lead ensures Ly Gia Vien operates with discipline, alignment, and continuous improvement. This position bridges people, process, and systems — translating company strategy into daily execution through process governance, performance management, and cross-department coordination. With strong project management capability, the Operation Lead who has strengthen our internal systems and performance culture, drives new process rollouts, monitors performance rhythms, and ensures system adoption across SAP and Salesforce platforms. You’ll lead business review rhythms, maintain SOPs, coordinate process rollouts, and partner with HR to embed a culture of accountability and improvement.

Process Governance:

• Maintain and improve Standard Operating Procedures (SOPs) for all core workflows (Procure-to-Pay, Order-to-Cash, Inventory-to-Delivery).
• Coordinate with department heads to update RACI charts and documentation when processes change.
• Conduct internal reviews to ensure adherence to SOPs and report improvement needs.

Performance Rhythm:

• Lead Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR).
• Ensure each department reports KPI progress, action items, and issues on time.
• Consolidate performance data for the COO/CEO and highlight improvement priorities.

System Discipline:

• Collaborate with IT Admin to ensure SAP and Salesforce are used correctly according to SOPs.
• Monitor user compliance, data accuracy, and system adoption.
• Collect user feedback and improvement requests to support system enhancement.

Capability Building:

• Coordinate process and system training across departments (e.g., Chart of Accounts, costing, forecasting).
• Support onboarding programs with process and system learning modules.
• Maintain an internal knowledge base of updated SOPs and workflows.

Culture & HR Partnership:

• Work with HR to translate company values into operational behaviors and rituals.
• Reinforce accountability through transparent dashboards and meeting rhythms.
• Facilitate reflection sessions or team retrospectives to foster continuous learning.

Change Management & Project Execution:

• Plan and coordinate process improvement or rollout projects from initiation to adoption.
• Track project timelines, deliverables, and dependencies across departments.
• Manage communication and training to ensure successful implementation.
• Promote a culture of continuous improvement and operational excellence.