Operation Manager - Nha Trang branch

Job brief:

Manage store performance to achieve sales goals and all sales-related KPIs of the national retail system. Responsible for managing the daily operations of retail stores. Ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. Conduct inventory analysis to ensure optimal stock levels. And must also visit retail locations to evaluate the sales performance and level of customer satisfaction of each store.

Scope of work:

Follow the Operation Manager Job description with the summary as below:

1. Delivery of the Sales Budget

• Manage Sales target, revenue, cost, profits and loss of all Retail stores.
• Achieve or exceed the sales objective in the Business Plan through performance reviews and taking practical and appropriate actions.
• Advertising in compliance with company standards to ensure the desired results are achieved.
• Coordinate with related departments to implement price policy, promotions or products display, etc…
• Analyze sales and revenue reports and make forecasts.

2. People Management

• Organize all store operations and allocate responsibilities to personnel.
• Responsible for the Retails department structures, set up and guideline for all positions in Retails Department.
• Own the manpower planning and management of stores and its staff in order to achieve work environment which supports and improves store and team performance.
• Build in KPI, reward & recognition (non-financial) to keep the employee morale high.
• Develop store staff to provide an excellent customer service exceeding customer expectation.
• Work with the HR to determine staffing requirements for the departments; interviewing, hiring and managing performance.

3. Budget Management

• Ensure the effectiveness and improvement of the stores operating cost, expenses through monitoring of changes in expenditures and discrepancies.

4. Operations Management

• Ensure the store hygiene, store performance with company standards and to develop the capability of each store team to support all operational functions of the stores.
• Ensure the retails activities operate in accordance with applicable laws and regulations.
• Organize the resolution of any administrative, operations issues store in order to resolve the problem timely.
• Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.
• Assure all products in stores always in good conditions (temperature, humidity, storage, environment…)
• Inspect the areas in the store and resolve any issues that might arise

5. Stocks Control

• Develop and strengthen procedure the stocks from ordering from warehouse to Store, ensure goods/stocks that delivery for all Retail store.
• Monitor stock levels and purchases and ensure they stay within budget.
• Control stocks, allocation for all new stocked and request stock take by schedule.
• Making plan for top selling SKU and slow-moving SKU.

6. Loss Prevention

• Control loss prevention ratio at minimum rate.
• Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimize the risk of internal and external loss of store merchandise and revenues.
• Implement the inventory process & contingency action plans to prevent shrinkage.
• Assess business operations and seek to manage all areas of risk in relation to company policy and procedure to ensure that the stores property and data are protected.

7. Cash Management

• To define cash management requirements in each store and establish strong disciplines to protect company cash assets.

8. Policy and Procedures

• Review of all current internal processes and policy relating to operations support and develop and enhance operational policies and procedures for Loss prevention, Store operations, Inventory, and cash audit functions across all stores.

9. Market Intelligence

• Keep abreast of the latest trend in the market with respect to the product trends and Habanos standards.
• Plan and oversee in-store promotional events or display.

10. Support Marketing Department in developing comprehensive marketing strategies, campaigns, and initiatives to generate revenue.

11. Support F&B operation

• Support to monitor the operation of F&B department.
• Coordinate, organize, supervise and implement customer programs and events.
• Follow up and implement the working plan of the F&B department in the assigned area.

12. Other tasks assigned by BOD