• PURPOSE
The purpose of this job is to lead the strategic promotion of our product solutions. This role will drive nationwide growth by engaging key decision-makers, including architects, engineers, and general contractors, and implementing a robust specification strategy. Be is responsible for leading and managing the technical service operations at project sites, ensuring the delivery of best-in-class support, rapid complaint resolution, and seamless coordination across internal and external stakeholders. This role plays a strategic part in enhancing customer satisfaction, driving operational excellence, and supporting business growth through proactive problem-solving, team leadership, and market insight.
• RESPONSIBILITIES
1. Ability to plan and to set strategy for specification team how to convince targeted architects to specify company's products for their projects
• Identify key architects, consultants, and developers who are contributing to the major projects in construction industry.
• Classify the target architects, consultants, developers to determine where the team can put their focus and improve spec selling accuracy.
• Do frequent visits of architects, consultants, developers to provide excellent services, necessary information.
• Understand deeply customer needs and offer the right values.
• Follow project from documentation, design state up to sale state to make sure we can reach up highest turnover on project
2. Establish strong business relationship with key project specifiers – engineers, architects, developers, consultants, project owners, government agencies
• Visit & maintain visibility at targeted specifiers
• Identify who should be the focused customers
• Build trust to secure customers through our professional consultancy service
• Responsible for finding the optimal technical solution to match customers’ needs for non-standard cases in the tender phase.
3. Perform consultancy for specific projects and do some necessary activities ie mini workshop, technical training, testimonial, demonstration, etc
• Organize product introduction workshops, seminars, etc aiming to impact and influence specifiers.
• Decide proper sponsor activities for specifiers who strongly refer to using AN products
• Provide correct method, specifications, drawing to customer with high technical expertise
4. Actively protect secured specification to effectively support sales team to bring back actual sales volume
• Maintain good relationships with architects, developers, consultants
• Approach projects timely to provide excellent solutions
• Coordinate between Sales Team & specifiers to make sure secured specification become actual sales
• Constantly review the product range, Method, drawing and ensure it meets the demands of our customers.
• Be personally responsible for the follow-up of activities and projects which you have been assigned to ensure customer satisfaction
5. Technical site management
• Lead the technical site team to deliver superior service quality across all project sites.
• Ensure all customer complaints are handled effectively and closed within 7 days.
• Oversee technical support activities including mock-ups, sampling, testing, warranty handling, and on-site training.
• Collaborate with RS Lab and Quality Control to analyze product-related issues and implement corrective actions.
• Drive proactive problem prevention and resolution for existing customers.
• Supervise the implementation and testing of new products and technologies at customer sites.
• Coordinate with HoPS, Strategic KAM, Regional Sales Managers, and Warehouse teams for forecasting, logistics, and issue resolution.
• Monitor and report on competitive activities and market trends at customer sites.
• Ensure accurate and timely updates in CRM systems, including visit reports, action plans, and regulatory documentation.
• Promote a positive company image and foster long-term relationships with key customer stakeholders such as PMU at Sites; especially with 6 strategic key accounts.
• Provide regular performance and market insight reports to senior management with actionable recommendations.
6. Cross Functional Relationship
• Liaison with marketing teams to support new product launches.
• Liaison with marketing teams to illustrate the unique selling points at event that marketing handle.
7. Effective team management
• Organize team
• Build road map for team members on both the functional and soft skills development
• Identify talent for development
