- Qui mô công ty:
- Loại hình hoạt động: Trách nhiệm hữu hạn
- Website:
RGF's Client - Japanese company in medical equipment industry - is looking for Field Service Engineer (Junior) to perform installation, maintenance, and technical support for diagnostic equipment while ensuring optimal performance and customer satisfaction.
Job Responsibilities
- Instruct and guide distributors on the installation, repair, and maintenance of company instruments.
- Accompany distributors during product demonstrations at existing and potential customer sites to promote the company and brand.
- Execute a wide range of service activities efficiently and effectively, including installation, operator training, preventive maintenance, testing, inspection, troubleshooting, adjustments, calibration, alignment, and part replacement.
- Manage the service territory, including assigned equipment and parts inventory, to meet customer needs and contribute to service product sales and revenue goals.
- Ensure high customer satisfaction and improve service outcomes by delivering speedy, high-quality service.
- Act as a trusted advisor by understanding customer needs and providing appropriate solutions.
- Provide feedback to management regarding field performance anomalies and suggest recommendations for improvement.
- Review service manual documentation for accuracy and current revision levels, and translate documents into the local language as needed.
- Maintain Device History Records and monitor modification and software upgrade status.
- Review failure trend analysis data for assigned products, identify trends, and report them to management for resolution.
- Maintain professional and technical knowledge by attending required educational classes and reviewing technical bulletins.
- Perform duties as assigned, including those outside standard guidelines.
Position Objective/Expectation
To deliver high-quality field service, maintenance, technical support, and customer advocacy for medical diagnostic equipment, directly supporting distributors and end-customers to ensure optimal instrument performance, customer satisfaction, and service revenue goals.
Necessary Skill / Experience
- Education: Bachelor's degree or above in medical technology, mechanical technology, or a related discipline.
- English - Intermediate level
- At least 1 year of experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting.
- Flexibility to travel overnight on short notice within and/or beyond defined territory or outside routine business hours to support customer needs.
- Able to lift and carry equipment up to 50 kg.
Preferred Skills / Experience
Notice: Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!
RGF stands for RECRUIT GLOBAL FAMILY, a global brand of Japan's largest recruiting and information service company, Recruit Holdings Co., Ltd.
We created this brand out of our commitment to take on a new challenge to leverage on Recruit Group's more over 50 years of industry experience and business network in Japan, to provide new opportunities to our clients across the region.
RGF HR AGENT takes charge of RGF's business entity in general recruitment services. We provide total human resource services to clients at every stage of staff placement, such as evaluation, remuneration, and staff training. At the same time, we assist job-seekers in various ways to find the right job according to their individual preferences and experiences. Besides our services to assist full-time staff recruitment, we also offer a range of support services for RPO (Recruitment Process Outsourcing) and contract base/temporary recruitment needs.
Our company's status as the Japan's #1 market share holder in human resource, temporary staffing, and job advertisement field makes it possible for us to provide high quality total human resource management services not only in Japan but across the region.
RECRUIT = RGF will continue to take up the challenge to be the #1 recruitment agency in Asia, beyond national boundaries.
RGF HR Agent Vietnam Co., LTD
$ 35 - 38 triệu VNĐ
RGF HR Agent Vietnam Co., LTD
$ Thỏa thuận
RGF HR Agent Vietnam Co., LTD
$ 18 - 25 triệu VNĐ
RGF HR Agent Vietnam Co., LTD
$ Thỏa thuận
RGF HR Agent Vietnam Co., LTD
$ 20 - 25 triệu VNĐ
RGF HR Agent Vietnam Co., LTD
$ 18 - 22 triệu VNĐ
RGF HR Agent Vietnam Co., LTD
$ 15 - 20 triệu VNĐ
RGF HR Agent Vietnam Co., LTD
$ Thỏa thuận
RGF HR Agent Vietnam Co., LTD
$ 26 - 30 triệu VNĐ
RGF HR Agent Vietnam Co., LTD
$ Thỏa thuận