KEY RESPONSIBILITIES
1. Representing the AC in working with other internal teams as well as external parties (e.g., customers, suppliers); Managing the overall operations of the AC, including:
· Develop or improve products based on customers’ project demands.
· Develop high potential new products to periodically introduce to Sales team and customers.
· Coordinate with and support suppliers in making prototype samples at the AC (for training sessions or customer prototypes) upon request.
· Evaluate new ingredients or ingredients with quality complaints at the request of other internal teams and prepare evaluation reports.
2. Technical Consulting:
· Assist the Sales team in providing technical advice and resolving complaints for customers.
· Technical consulting to improve product quality and drive product application development.
3. Ensuring the development, storage and update of the AC's document system:
· Procedures and work instructions (sensory instructions, operation of AC’s equipment, ...)
· Records and information related to projects to serve as a database for R&D.
· R&D's formula library system, including research data (formulations, processes, evaluation results) of project-based products and reference formulations from suppliers.
· Technical standards / specifications of ingredients and finished products produced by local manufacturing.
· Formula and manufacturing process of products.
4. Perform initiatives related to training and professional development:
· Train and develop team members to build strong technical knowledge, to effectively support other internal teams and customers.
· Participate in related Training / Exhibitions / Seminars to enhance knowledge to improve R&D operations.
· Periodically organize training, knowledge, and experience sharing sessions for the R&D team or other teams within the Company (Sales/BD/TS).
5. Other tasks at the request of superiors at certain times
