NOW HIRING!
JOB TITLE: CLIENT STRATEGY MANAGER
Location: Sai Gon Ward (District 1), Ho Chi Minh
Company: New Ace Viet Nam
ABOUT NEW ACE
New Ace helps people plan their future opportunities in Australia. We guide clients through the process and connect them with licensed Australian migration agents and professional recruiters for formal advice.
We are known for being professional, ethical, and client-focused. Our goal is to give every client clear direction and a high level of support.
ABOUT THE ROLE
As a Client Strategy Manager, your main responsibility is to guide prospective high-value clients toward a confident decision to engage our services.
You will speak with inbound leads, understand their goals, assess their suitability, and clearly explain how we can support them. You need to know how to build trust, lead conversations with confidence, and help clients feel ready to move forward.
This is a consultative sales role. You are expected to convert suitable prospects into signed clients while delivering a professional and supportive experience.
This role is best suited to professionals who are confident guiding clients toward a decision while maintaining a high standard of integrity.
Your role is to provide migration pathway guidance and coordination only. All migration, legal, and employment advice is delivered by our licensed professionals from Australia. You are not required nor permitted to give such advice.
KEY RESPONSIBILITIES
- Speak with prospective clients and understand their goals
- Ask the right questions to assess if they are a good fit
- Clearly explain our services and process
- Lead structured consultations that build trust
- Guide clients toward a decision and secure their commitment
- Convert qualified leads into signed clients
- Keep the conversation moving and follow up when needed
- Maintain a professional, responsive client experience
- Work with licensed professionals when formal advice is required
WHAT WE ARE LOOKING FOR
- Strong communication skills
- Confidence speaking with professionals and families about important life plans
- Proven ability to guide conversations and win client commitment
- Comfortable asking for the decision and closing the engagement
- Professional, credible, and trustworthy
- Results-driven with a strong sense of ownership
- Respectful of professional boundaries
WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE
- You build trust quickly
- You communicate clearly and confidently
- You know how to guide people toward a decision
- You balance client care with commercial results
- You take ownership of your conversations and able to grow your connections and leads
- Communication skills is essential
WHAT WE OFFER
- We will train you
- Help you kick-start your role with inbound leads
- A professional and supportive environment
- Structured training and clear processes
- Strong operational support
- Career growth opportunities
- A role with real commercial impact, and a real opportunity to help client fulfill their migration dream
If you are a confident professional who knows how to guide conversations, influence decisions, and convert opportunities into clients, we invite you to apply.
HOW TO APPLY
Your CV must be in English.
