Purpose:Maintain control and ensure regulations to all import and export processes and monitor work according to corporate and local policies and evaluate all new custom requirements and supervise everyday operations according to standard procedures at minimum cost and time to get the shipment out in timely manner.
Key responsibilities:
1. Manage and communicate with stakeholders
• Proactive communication with stakeholders to understand the requirements of stakeholders and continuously improve to achieve operational excellence
• Collaborate with various departments and obtain all certification documents and ensure compliance to all import and export policies and perform regular audits on all broker activities.
• Coordinate with sourcing department to establish an efficient export classification and prepare tariff schedule.
• Maintains relationships with each BU and vendors to ensure performance and process smoothly.
• Maintains relationships with customs of each related port.
• Monitor and provide response to all custom inquiries and requests and obtain required product certifications for all export and import products for custom clearance.
2. Import and Export Service Fulfilment
• Handling imports and export orders, as shipment arrangement, customs clearance, and delivery. Following the SLA and service KPIs aligned to make sure delivery on time in full.
• Discuss SLA and service KPIs with each BU, lead the team on opportunities to improve the operational performance to provide good service to BUs.
• To deliver service level to each BU and targeted performance KPI.
3. Trade Compliance Enhancement
• Strictly comply with the trade compliance and procedure to drive for min. and to eliminate the trade compliance risk.
• Assist to obtain all required import permits and export licenses for all processes.
• Evaluate all items for import and ensure accuracy in all values and collaborate with customer brokers to provide clearance of all imports and maintain required documents.
• Comply with customs regulations, participant in audit to enhance the trade compliance management.
4. Reporting
• Running monthly shipment data and report to support import & export to analyze the performance of supplier and the KPIs to BU.
• Perform audit on all import and export files on regular basis.
• To deliver the analysis result and performance KPIs report to BU.
5. Import and Export Spending Management
• Provide regular cost information to stakeholders assigned. Help stakeholder on reports of related spending items of import and export.
• To support operation center leader on import and export spending budget.
6. ERP (SAP, MFG pro, etc.) & local manual system of import and export management system utilization
• Familiar with ERP utilization and local manual system and do assigned transaction in ERP system and use the import and export management system to manage all orders.
• Shipment can be timely tracked and traced. Forwarder cost will be visible in system.
7. Agent/forwarder Management
• Manage the performance of agents/forwarders, work with sourcing logistics on agents/forwarders selection.
• Provide an efficient interface with freight forwarders and administer all freight logistics and provide optimal level of customer services and resolve all shipment issues.
• To manage the day-to-day agent/forwarder performance, if any changed needed, work with sourcing logistics for a suitable agents/forwarder.
8. Custom relationship Management
• Perform all record keeping processes and maintain records of all entry.
• To plan and organize the communication flow with customs and update correct data to AN finance team.
