JOB PURPOSE
The Project Manager (Marketing) serves as the central orchestrator of workflow efficiency across the Marketing Support division and other ESVN departments/services, ensuring seamless project flow from intake through delivery. This role is responsible for strategic resource allocation, capacity planning, cross-functional coordination, and continuous process optimization to maximize team productivity, ensure on-time delivery, and maintain high-quality marketing services across US, VN, and EU operations.
WHAT YOU’LL BE DOING
1. Workflow & Project Management
• Establish and maintain standardized project intake processes and request forms
• Triage incoming requests, assess scope, complexity, and resource requirements
• Create and maintain master project schedules across all teams and regions
• Set realistic timelines based on scope, complexity, and resource availability
• Assign projects to appropriate teams based on skills, capacity, and priorities
• Track all active projects through completion using project management systems
• Monitor project progress against milestones and proactively address delays
• Conduct daily stand-ups and weekly status meetings to review the pipeline
• Maintain real-time visibility into project statuses for all stakeholders
• Implement project management best practices and workflow standards
• Manage change requests and scope adjustments with stakeholder approval
• Archive completed projects and maintain project documentation
2. Resource & Capacity Management
• Assess and monitor team capacity and availability across all functional areas
• Forecast resource needs based on project pipeline and historical data
• Allocate resources strategically to balance workload and optimize productivity
• Identify resource constraints, bottlenecks, and potential overutilization risks
• Create capacity reports and utilization dashboards for leadership visibility
• Balance competing priorities and negotiate resource allocation conflicts
• Plan for seasonality, peaks, and resource availability (vacations, training)
3. Stakeholder Coordination & Communication
• Serve as primary liaison between requestors and Marketing Support teams
• Facilitate clear communication of project requirements, expectations, and timelines
• Organize and lead project kickoff meetings with all relevant stakeholders
• Provide regular status updates to requestors and leadership on project progress
• Coordinate dependencies across multiple concurrent projects and teams
• Manage escalations and resolve conflicts related to priorities and timelines
• Ensure alignment between creative teams and requestors on deliverables
• Set and manage stakeholder expectations on turnaround times and feasibility
• Communicate capacity constraints and recommend prioritization strategies
• Facilitate feedback loops and approval processes to prevent delays
• Build and maintain strong relationships with internal clients and partners
4. Process Optimization & Systems Management
• Identify process inefficiencies, bottlenecks, and opportunities for improvement
• Develop and document standard operating procedures for workflow management
• Drive adoption of new tools, systems, and workflow improvements across teams
• Leverage automation and technology to enhance workflow efficiency
• Conduct post-project reviews to identify lessons learned and process refinements
• Benchmark against industry best practices and implement improvements
• Other tasks as assigned by the Line Manager
