Service Center Operations Executive - Dyson Vietnam

Central Brand & Specialty Việt Nam

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

Ngày cập nhật
15/05/2026
Ngành nghề
Bán lẻ / Bán sỉ, Tư vấn, Dịch vụ khách hàng
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
24/06/2026

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Công tác phí
Nghỉ phép năm
CLB thể thao

Mô tả Công việc

Professionally and courteously handle inbound, outbound calls in compliance with client policies and directives.

Areas of Responsibility

1. Customer Service Center:

a) Receiving all calls from the call center and information from other sources.

b) Able to collaborate with team.

c) Ability to effectively manage time.

d) Maintain customer database.

e) Ability to explain the technical or complex simply to customers.

f) Maintaining the inspection regulations and administrative processes.

g) Ensuring the assigned tasks are completed.

h) Active cooperation in optimizing the working processes to further enhance customer satisfaction.

i) Receive customer feedback, proactively coordinate with related departments in case of negative feedback.

j) Perform the other assigned tasks.

2. Other Duties:

a) Submit daily/weekly reports customers serviced, complete other reporting as necessary.

b) Ensure all process activity is communicated and service levels are understood and exercised.

Yêu Cầu Công Việc

- Have a foreign language certificate.

- Knowledge of Customer Care, knowledge of social media.

Competencies: (Technical, Operational, Managerial, Human & Cultural Requirements)

- Language: Vietnam and English

- High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations

- Strong written, verbal and interpersonal communication skills

- Experience using Microsoft Office, including Word, Power point, Outlook, and Excel required

- Knowledge of Office programs will be preferred

Thông tin khác

Bằng cấp: Trung cấp

Central Brand & Specialty Việt Nam

Địa điểm Central Retail-163 Phan Đăng Lưu, Q. Phú Nhuận

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Công ty đa quốc gia
Website: https://www.facebook.com/CRCVietnamCareer/?locale=vi_VN

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About us

Central Brand and Specialty Group (CBS), a proud member of Central Retail in Vietnam. is a leading force in multi-category retail, offering a curated selection across Fashion, Beauty, Sports & Sports Lifestyle, Technology, Office Supplies & Stationery, and Premium Food & Beverage. Through its extensive network of branded and specialty stores, CBS delivers high-quality products and exceptional experiences that elevate everyday lifestyles.

Ambition

With expertise in brand management, CBS oversees a diverse portfolio of over 40 leading brands - Supersports, Under Armour, Columbia, Speedo, HOKA, Crocs, Dyson reinforcing its commitment to excellence and innovation across every touchpoint.