- Work Location: Binh Tan District, HCMC
- Monthly Salary: 20,000,000～30,000,000VND
<Job Description>
A. Delivery Operations Management
• Supervise delivery operations:
- Develop delivery plans and schedules for hospitals/partners.
- Assign and monitor the tasks of delivery staff.
- Ensure soiled-linen collection and clean-linen delivery are carried out correctly and on time.
• Control delivery processes:
- Monitor the counting, sorting, and handling of laundry items at delivery points.
- Track and promptly resolve arising issues such as shortages, losses, or damages.
- Inspect packaging quality, transportation conditions, and linen condition before delivery to customers.
• Manage delivery personnel and equipment:
- Manage trolleys, transport equipment, and supporting tools at hospitals.
- Train and guide new staff on delivery procedures.
- Propose additional manpower or materials when necessary.
B. Customer Service Management
• Receive and handle complaints:
- Receive feedback from hospitals/partners regarding laundry service quality.
- Analyse root causes and coordinate with relevant departments to provide solutions.
- Report and propose process improvements to enhance customer satisfaction.
• Manage contracts and service commitments:
- Monitor the implementation of service contract terms.
- Ensure service quality and output meet agreed commitments.
- Cooperate with other departments to meet additional requests from hospitals.
• Build customer relationships:
- Maintain good relationships with linen storage managers and related departments at hospitals.
- Conduct regular or ad-hoc meetings to discuss service quality.
- Collect and analyse customer feedback to improve services.
• Internal management and reporting:
- Prepare periodic reports on customer service operations and propose improvement measures.
- Coordinate with delivery, production, and management teams to resolve operational issues.
- Organise training for customer service staff on communication and problem-solving skills.
*The role requires travel to hospitals within Ho Chi Minh City and nearby provinces (currently includes a hospital in Binh Duong).
*Travel frequency depends on hospital schedules and operational needs.
