ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following:
· Responsible for product management for Heavy Industrial Solution (HIS) products.
· Effectively provide technical, application, commissioning & engineering support on relevant product group (current & new) to external clients as well as internal clients. (such as Sales, Service and Production departments)
· Understand technical requirements / innovation needs from customer and provide suitable solutions from standard to customized product.
· Actively monitor and support to achieve the company’s yearly sales target for the relevant product group.
· Monitor and ensure Application Engineering Mechatronics support KPIs via ticketing system are timely met.
· Act as point of contact between SEW-EUDODRIVE worldwide offices for the relevant product group.
· Develop and provide technical training modules for both internal and external clients and ensure the defined technical competency of the Sales and Service departments on the relevant product group.
· Design and build demonstration systems for the purpose of in-house evaluation and testing as well as for demonstrations to external and internal clients.
· Manage relevant documentation (technical / engineering data, catalogues, standards, relevant accessories, competitor comparison information, success stories, etc.) and provide Ad-hoc reporting for relevant product group.
· Support in marketing campaigns (e.g. participation in trade shows, seminars, etc.) and assist in preparation of marketing material. (Brochures, catalogues, etc.)
· Develop new opportunities through reviewing industry trends, application knowledge and understanding of various industries requirement in the market.
· Create feasibility analysis and evaluation of future product ideas for sales team
