CUSTOMER EXPERIENCE TEAM LEADER

DIAG

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

283/3 Cách Mạng Tháng 8, Phường 12, Quận 10, Hồ Chí Minh

Ngày cập nhật
03/12/2025
Ngành nghề
Thương mại điện tử, Dịch vụ khách hàng
Hình thức
Nhân viên chính thức
Cấp bậc
Trưởng nhóm / Giám sát

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
31/12/2025

Phúc lợi

Chế độ bảo hiểm
Chế độ thưởng
Chăm sóc sức khỏe
Tăng lương
Laptop
Phụ cấp
Nghỉ phép năm

Mô tả Công việc

Team leader will be directly responsible for tasks including (but not limited to):

Manage the Customer Experience, Inbound and Outbound Sales team.
Provide strategy & achievement plan to ensure team members achieve daily, monthly sale targets.
Maximize booking conversion and ensuring that customers are successfully shown up at centers.
Analyze sales metrics and prepare performance reports.
Oversee the day-to-day operations of our teams.
Perform quality monitoring as required to improve overall service quality.
Ensure that internal policies, procedures, and compliance regulations are being followed Identifying operational / training issues and helping team in fixing these gaps.
Prepare training material, scripts based on analysis. Support management team to build SOP.
Train new joiners and existing members in selling skills, soft skills, call handling, ticket handling, and communication skills.
Mentor and develop the skills of team members through coaching and training.
Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
Evaluate customer feedback and identify ways to maximize customer satisfaction.

Yêu Cầu Công Việc

At least 2 years’ experience in customer service/ call center/ tele-sales environment in similar role.
Good at English.
Intermediate to advanced reporting skills.
Ability to identify and analyze data for trends.
Experience in providing performance feedback to motivate and mentor agents.
Pro-active, hardworking and detail oriented.
Well-developed communication skills, ability to communicate to all levels.
Able to understand customer requirements and deliver an excellent level of service.
Organizational skills with the ability to handle multiple tasks; prioritize effectively and demanding workload.
Sale and Problem-solving skills.
Excellent team player.
Effective team co-ordination and leadership skills.
A high level of commercial awareness.
Flexibility with the department’s shift rotation pattern.
Knowledge of customer service software and systems.

Thông tin khác

DIAG

Địa điểm 414 - 420 Cao Thắng nối dài, P.12, Q.10, Tp.HCM

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động:
Website: https://www.diag.vn/

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Giới thiệu về công ty

Our mission is to improve laboratory diagnostics across Vietnam. Our method is to empower doctors and patients with advanced lab testing, software, and health technologies. 70% of modern medical diagnosis relies on laboratory insights. Thus, we are ever trying to improve healthcare outcomes by making diagnostics more accessible, affordable, and effective.