1. Reserve Logistics Management
• Act as the main POC for resolving disputes related to FDCR orders caused by platform or last-mile delivery issues.
• Manage the end-to-end process of FD/CR returns, ensuring operational efficiency and compliance.
• Collaborate with 3PL partners and internal stakeholders (Warehouse, Finance, Commercial, and Customer Service) to streamline reverse logistics operations.
• Monitor KPIs such as return rates, dispute resolution success, and recovery values.
• Identify and mitigate process gaps leading to stock write-offs and financial losses for Onpoint
• Lead initiatives on damage assessment, reprocessing, and restocking of returned items.
• Oversee the dispute management process with platforms and 3PL partners to ensure fair compensation.
• Prepare monthly performance reports and recommend strategic improvements.
2. Inventory Management & Compliance
• Implement and maintain tracking systems to minimize stock risk exposure and ensure compliance with inventory policies.
• Conduct regular compliance audits to ensure 3PL warehouses adhere to SOPs for inventory handling.
• Train warehouse teams on inventory compliance, risk management, and audit standards.
• Work with Finance teams to complete monthly claim reconciliations and provide clear explanations for discrepancies.
