Customer Support Executive (Logistic)

UNIEXPORT CO., LTD

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

2 nd Master Building 41 -43 Tran Cao Van street, ward 6, dist 3

Ngày cập nhật
27/11/2025
Ngành nghề
Dịch vụ khách hàng, Xuất nhập khẩu, Sản xuất / Vận hành sản xuất
Hình thức
Nhân viên chính thức
Cấp bậc
Nhân viên

Lương
Thỏa thuận
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng
1
Hết hạn nộp
15/12/2025

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm

Mô tả Công việc

Manage orders from contract confirmation to final delivery, ensuring smooth execution and customer satisfaction.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Monitor account receivables and ensure timely payments.
Coordinate with internal departments (Documentation, Planning, Operations, etc.) to resolve operational issues efficiently.
Coordinate with internal teams to follow up on customer orders, deliveries, and any special requests to meet customer expectations.
Handle customer complaints and collaborate with the Customer Service Manager to implement service improvements.
Track shipments and proactively address potential delays.
Travel for business as required.
Assist the Manager with other customer service-related tasks or special projects as required.

Yêu Cầu Công Việc

Bachelor's degree in Business Administration, International Business, Supply Chain, or a related field.
Minimum 1 year of experience in customer service, logistics, or export operations, preferably with international customers (Japan, Korea is a plus).
Proficient in English (both written and spoken).
Fast learner, independent, and passionate about customer support.
Strong negotiation, communication, and problem-solving skills, with the ability to handle unexpected situations.
Knowledge of Incoterms and export procedures.
Ability to work under pressure and manage multiple tasks effectively.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Office 365; familiarity with Salesforce CRM is a plus.

Thông tin khác

Bằng cấp: Đại học

UNIEXPORT CO., LTD

Địa điểm Level 2, 41-43 Tran Cao Van Street, Ward 6, District 3, HCMC

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: https://uniexport.vn/

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ABOUT US

As a leading supplier of biomass and wood products in Vietnam, we at Uniexport have a passion for creating renewable energy and environmentally friendly products. In our pursuit of a greener planet, we are committed to sustainable development and aim to minimise the release of greenhouse gasses and the use of chemicals.